Sponto — revenue systems built and managed

    Refund Policy

    SpontoEffective: March 16, 2025Updated: March 16, 2025

    1. Overview

    This Refund Policy ("Policy") governs all requests for refunds, cancellations, and credits in connection with services purchased from Sponto ("Company," "we," "us," or "our") through our Website at https://sponto.co or any associated service agreement or order confirmation. By purchasing or engaging any service from Sponto, you agree to the terms of this Refund Policy. This Policy is incorporated by reference into our Terms and Conditions. We recommend that all clients carefully review project specifications, deliverables, and timelines in their Order Confirmation before commencing a project. Our goal is to deliver exceptional work, and we encourage open communication throughout the project lifecycle.

    2. Scope

    This Policy applies to:

    • All design, development, digital marketing, content, and other creative or outsourced services purchased directly from Sponto.
    • Subscription-based and recurring service plans offered by Sponto.

    This Policy does NOT apply to:

    • Services purchased through authorised third-party resellers or intermediaries. Refund eligibility for such purchases is governed by the reseller's own policy.
    • Third-party software licences, platform subscriptions, or tools purchased on your behalf (e.g., hosting, stock images, advertising spend). These are governed by the respective third-party's refund terms.

    3. Eligibility for Refunds

    3.1 Full Refund

    You are eligible for a full refund, less a 10% administrative/payment processing fee, if:

    • Your project has not yet been started, AND
    • The refund request is submitted within twenty (20) calendar days of the date of purchase, AND
    • The request is made after viewing initial concepts only (no revisions have been requested or approved).

    3.2 Partial Refund

    A partial refund may be considered at our discretion if work has commenced but has not progressed significantly beyond the initial concept stage. The refund amount will reflect the proportion of work not yet completed at the time of the cancellation request.

    3.3 No Refund — Exceptions

    No refund will be issued in the following circumstances:

    • Revisions Requested: Any revision requested after viewing initial concepts will be considered a continuation of the project and voids eligibility for a refund.
    • Work in Progress: Once substantial work has been completed beyond the initial concept stage (as reasonably determined by Sponto), refunds will not be issued.
    • Discounted or Promotional Purchases: Services purchased at a discount, as part of a bundle deal, or through a promotional offer are non-refundable.
    • Client Unresponsiveness: If the client has been unresponsive to communications from Sponto for more than twenty (20) consecutive calendar days, the refund eligibility period will be considered expired. Clients may request to place a project on hold; however, this does not extend refund eligibility.
    • Urgent/Rush Projects: Projects designated as urgent or requiring expedited delivery are non-refundable.
    • Third-Party Purchases: If a third party or agency has purchased services from Sponto on a client's behalf, no refund will be made directly to the end client. The contracting third party assumes full responsibility.
    • Business Closure or Internal Disputes: Refunds will not be granted for reasons unrelated to the performance of Sponto, including but not limited to the client's business closing, a change in business direction, or internal disputes between partners or stakeholders.
    • Duplicate Charges: In the event of a verified duplicate charge, a 100% refund of the duplicate amount will be issued promptly. Please contact us immediately at info@sponto.co if you believe you have been charged twice.

    4. How to Request a Refund

    To initiate a refund request, please contact us through one of the following channels:

    • Email: info@sponto.co — include your order number, the service in question, and the reason for your request.
    • Phone: +1 (813) 957-9908
    • Live Chat: Available on our Website at https://sponto.co

    All refund requests must be submitted in writing (email is preferred) so that we can maintain an accurate record. Verbal requests alone will not be sufficient to initiate the refund process.

    Once your request is received, a member of our team will acknowledge it within 2 business days and will aim to resolve the matter within 5–7 business days. Approved refunds will be processed within 30 to 45 calendar days of the approval date, depending on your original payment method.

    5. Effect of a Refund on Work and Deliverables

    Upon issuance of a full or partial refund by Sponto:

    • All rights, title, and interest in any preliminary work, concepts, designs, code, copy, or other deliverables previously shared with you will immediately revert to and be retained by Sponto.
    • You must immediately cease all use of any materials, designs, or work product that were shared with you during the project.
    • You must delete or destroy any copies of such materials in your possession.
    • Any continued use of Sponto's work after a refund has been issued will constitute a breach of contract and may result in legal proceedings. Once a refund has been processed, Sponto will be the sole rightful owner of all work produced in connection with your project.

    6. Bundle Purchases

    In the case of bundle or package purchases, refunds will apply only to the specific service(s) in question that meet the eligibility criteria outlined in Section 3. Other services within the bundle that have been delivered or commenced will not be refunded.

    7. Chargebacks and Payment Disputes

    WARNING: Initiating a chargeback without first contacting Sponto will be treated as a breach of this Policy and your service agreement. If you initiate a chargeback or payment dispute with your bank, credit card issuer, or payment processor without first contacting Sponto and allowing us a reasonable opportunity to resolve the matter:

    • Any pending or approved refund will be immediately voided.
    • Your service agreement and any ongoing work will be terminated without further obligation on our part.
    • We reserve the right to pursue recovery of the disputed amount and any associated chargeback fees through all available legal channels.

    We strongly encourage you to contact us directly before initiating any dispute with your financial institution. We are committed to resolving any issues promptly and fairly.

    8. Payment Disputes Unrelated to Chargebacks

    If there is any discrepancy between our contract or service agreement and the commitments made to you, please contact us at info@sponto.co or +1 (813) 957-9908 immediately. We are committed to resolving such matters fairly and transparently.

    9. Changes to This Policy

    Sponto reserves the right to modify this Refund Policy at any time. Changes will be posted on our Website with a revised "Last Updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated Policy.

    10. Contact Us

    For refund requests or questions about this Policy:

    Email: info@sponto.co
    Phone: +1 (813) 957-9908
    Mailing Address: 312 W 2nd St, Casper, WY 82601, USA
    Website: https://sponto.co